Pandemic Globe

Coronavirus Update

UPDATE: November 19, 2020

At Expree, the well-being and health of our members, staff, and communities remain of the greatest importance to us. Because of those principles, we have made the decision to close our Lobby and Boone Center Branch beginning Monday, November 23rd, until December 12th. This decision was based on the increasing number of cases of COVID in the state of Kentucky and the guidance of our Governor.

Our drive-thru operations will remain open at our Main Branch, 100 Moore Dr, from 7:30 AM to 6:00 PM Monday through Friday and 9:00 AM – 1:00 PM on Saturday. ATMs will be fully operational and Night Deposits will remain open during this time as well.

In addition to drive-thru operations, we encourage you to use our Internet Banking (expree.org), Mobile App, Mobile Deposit and MoneyLine services as much as possible. For services that require you to come into the branch, (i.e., coin machine or safety deposit box) please call us (833.4.EXPREE) or make an appointment online.

We realize the concern and uncertainty you may be feeling surrounding the coronavirus (COVID-19) but please know that we greatly appreciate your membership and will remain available to assist you in any way possible. If you have any other questions or concerns, do not hesitate to call us at (833.4.EXPREE)

Thank you for being a member of Expree Credit Union!

Your Friends at Expree

 

UPDATE: June 29, 2020

As our lobby reopens, things will look a little different as we continue to place a strong focus on the safety of our community, employees, and members.

New Reopening Safety Precautions
• Decals on the floor have been placed to help maintain 6 feet of distance between members. Members will be asked to stay on these decals until the line moves again.
• Germ guards have been installed at all teller stations and member facing desks. This is to help protect both our tellers and members.
• Lobby Capacity will be imposed limiting the number of members allowed inside at one time. This will further promote social distancing and will be monitored by Expree employees at the front doors.
• Masks will be required for employees working directly with members in person for your safety. Masks or other face coverings will be required for anyone entering our buildings for the safety of our employees. We may ask that you briefly adjust your mask to visually confirm your identity. We understand if you elect not to wear a mask or face covering, but we will then ask that you use our drive thru.
• Seating in member waiting areas will be limited to maintain physical distancing between members.
• Hand sanitizer will be available for members in our lobby as they enter and exit our locations.

UPDATE: May 29, 2020

As Kentucky moves to Phase 2, we’ve decided to continue to restrict access to our branch lobbies for the foreseeable future. Our lobbies temporarily closed on March 20, and since that time we have helped members exclusively through our drive-thru tellers and remotely with our loan officers, and experience officers. For those who required services that could only be accomplished in a branch, we have made special appointments that afforded us the opportunity to sanitize our branches in a manner consistent with current health guidelines. We will continue to make these services available until we are able to return our lobbies to full service.

Expree Credit Union exists to serve the needs of our members and in times like these our objective is to provide services in a consistent, reliable, and safe manner. As we consider our options, we also take into consideration the feedback we receive from our members. Since our lobby restrictions were put in place, we have received united support with our decision to prioritize the safety of our members and employees. This will remain our priority as we navigate the pandemic, and we will continue to encourage members to utilize our services in a manner that promotes social distancing.

Social Distancing Services

  • Internet Banking, Mobile App and MoneyLine are available 24/7.
  • Drive-thru will be open to serve you during the hours of 7:30 am to 6:00 pm, Monday – Friday and 9:00am to 1:00 pm, Saturday.
  • Night Deposit is available at the main branch. Deposits are credited the following business day.
  • Call Support will be available to help you during the hours of 7:30 am to 6:00 pm, Monday – Friday and 9:00am to 1:00 pm, Saturday at (502) 564-5597.
  • New loans, memberships, and deposit accounts can be opened online.
  • Appointments can be made for special needs. Please call us at (502) 564-5597 to request an appointment.

We will continue to closely monitor the situation and actively review all available data in determining the reopening of our branch lobbies. To be sure, we will be excited to welcome you back to our branches soon when we are able to ensure the safety of everyone who visits.

Financial Assistance Available

If you have been financially impacted by the coronavirus and need our support, we are here to help. We have multiple options available to you if you need immediate financial assistance or relief from your Expree loan payment.

Economic Impact Payment (Federal Government Coronavirus Assistance) 

We continue to receive Economic Impact Payment direct deposits. We will post the funds as we receive them from the IRS. Questions about the timing of your Economic Impact Payment should be directed to the IRS as we have no control on when funds are released. For more information on the Economic Impact Payments, including eligibility and payment status, visit the IRS Economic Impact Payments webpage.

UPDATE: May 7, 2020
We are healthy at work following Gov. Beshear’s Healthy at Work initiative. To ensure the safety of our staff and members we are practicing the following measures:

• Social Distancing (six (6) feet or more)
• Universal masking
• Providing Adequate Hand Sanitizer and Encouraging Hand Washing
• Ensuring Proper Sanitation
• Conducting Daily Temperature/Health checks

Scammers threaten to disconnect electric service
Electric cooperatives across Kentucky are reporting a surge in scammers attempting to exploit Kentuckians amidst the COVID-19 crisis. Callers claim to work for a utility company or co-op and threaten to disconnect service without immediate payment.

“We are in the test of our lives, let’s make sure we don’t let anyone take advantage of us at this time,” said Gov. Beshear.

In March, the Kentucky Public Service Commission issued an order that halts disconnections for non-payment and fees for late payments. Gov. Beshear urges Kentuckians not to arrange payment or divulge personal information on the phone unless they are absolutely sure they are speaking with their utility company.

Kentuckians who suspect a scamming attempt should contact their utility and the Kentucky Attorney General’s office: online scam reporting form, ag.ky.gov/scams and Consumer Protection Hotline, 888-432-9257.

UPDATE: March 18, 2020

At Expree, the well-being and health of our members, staff, and communities are of the greatest importance. Because of those principles, we have made the tough decision to close our Lobby beginning Saturday, March 21, 2020 until further notice.

Drive-thru operations will still be available at our Main Branch 100 Moore Dr from 7:30 AM to 6:00 PM Monday through Friday and 9:00 AM – 1:00 PM on Saturdays. ATMs will be fully operational and Night Deposits will remain open during this time as well.

In addition to drive-thru operations, we encourage you to use our Internet Banking, Mobile App, Mobile Deposit and MoneyLine services.

We realize the concern and uncertainty you may be feeling surrounding the coronavirus (COVID-19) but please know that we greatly appreciate your membership and will remain available to assist you in any way possible. If you have any questions or concerns, do not hesitate to call us at (833.4.EXPREE)
Best regards for your health and safety. Thank you for choosing Expree Credit Union.

Best Regards,

Your Friends at Expree

UPDATE: March 13, 2020

Gov. Beshear, Attorney General Cameron Warn Kentuckians About Coronavirus Scams
Report Scams to the Attorney General’s Consumer Protection Hotline at 1-888-432-9257
FRANKFORT, Ky. (March 13, 2020) – Gov. Andy Beshear and Attorney General Daniel Cameron issued a scam alert today warning Kentuckians of potential consumer scams related to the novel coronavirus disease (COVID-19).

To profit from consumer health concerns, online scammers may set up fake websites, send emails or texts or post on social media to sell fake products that claim to cure or prevent COVID-19.
Scammers may ask consumers to contact them or provide personal information to receive updates about COVID-19 posing as public health organizations, like the Centers for Disease Control, UNICEF or the World Health Organization.

“Kentuckians should be suspicious of scammers and con artists claiming to have a cure for the newest strain of the virus,” said Gov. Beshear. “Only legitimate medical authorities are working with the Centers for Disease Control and the Food and Drug Administration to create a vaccine for COVID-19. If, and when, a vaccine is approved, Kentuckians should ask their family doctor or government health officials for information on how to obtain a vaccine.”

“We urge every Kentuckian to check the source of any information or claims related to COVID-19,” said Attorney General Cameron. “Be wary of any communication that asks for personal information or donations and report scams to the Kentucky Office of the Attorney General by calling the Consumer Protection Hotline at 1-888-432-9257.”

To avoid identity thieves, con artists and self-proclaimed experts, Kentuckians should:

• Watch out for products that claim to cure coronavirus or guarantee coronavirus prevention.

• Be wary of emails from con artists pretending to be the Centers for Disease Control or other public health organizations. A legitimate medical provider would never ask for sensitive information through email.

• Research organizations that are claiming to raise money for a coronavirus vaccine or to help victims.

• Consult the Kentucky Department for Public Health and the Centers for Disease Control and Prevention for reliable information and updates about the coronavirus. A COVID-19 hotline has also been established for health-related concerns and questions at 1-800-722-5725.

To learn more about potential coronavirus scams, visit the Federal Trade Commission or the Better Business Bureau.

At Expree, the health and safety of our members and employees are top-of-mind amid concerns about the spread of the Coronavirus illness (COVID-19). We know many of you are concerned and uncertain when it comes to this evolving situation, which is why we are doing all we can to make sure our branches remain open and our staff is available to address your concerns. Expree is committed to being responsive to the needs of our members as the situation evolves.

Those members wishing to avoid face-to-face contact can decrease their exposure by using the following services:

Drive Thru at the Main Office on Moore Dr: Check account balances, deposit cash and checks, withdraw cash, purchase cashier’s checks, transfer funds, and more.
Internet Banking and Mobile App: On the go access available 24/7. Check account balances, locate ATMs, transfer money, P2P, bill pay, request a cashier’s checks and more at https://www.mobicint.net/kcu/login
Mobile Deposit: Deposit a check 24/7. Checks are reviewed and credited to your account during business hours Monday-Friday 7:30am-5:00pm.
Money Line: Check account balances, transfer funds, and more 24/7. (833.4.EXPREE)
Night Deposit at the Main Office on Moore Dr: Deposit checks and cash. Deposits are credited to accounts each morning upon opening.
Apply Online: Rest assured that if you need to apply for a loan or sign your documents, you can do so remotely via website and email.
Update Online: Make sure we have your current email address or like us on Facebook for potential updates to our operating schedule.
Use Your Debit Card: Minimalize your exposure to unnecessary germs by using your debit card.

Steps we’re taking:

• We are monitoring updates from the Centers for Disease Control (CDC), the Kentucky Cabinet for Health and Family Services (KY CHFS), the World Health Organization (WHO), and attending Coronavirus in the Workplace webinars to stay abreast of the latest information.
• We have encouraged all staff to take extra precautions with hygiene and to stay at home when they do not feel well.
• We are conducting enhanced cleaning in our facilities as needed.
• We are communicating regularly with our employees to keep them informed and to ensure their safety and that of our members.
• We have temporarily suspended the complimentary service of water and coffee. This service will resume once our current situation improves.
• We are increasing social distancing to reduce and avoid close contact.

Ways to protect yourself:

• For the latest information on the Coronavirus in Kentucky, please visit www.kycovid19.ky.gov.
• Follow these everyday preventive actions to help prevent the spread of respiratory diseases, as outlined by the CDC:
o Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
o Avoid touching your eyes, nose, and mouth with unwashed hands.
o Avoid close contact with people who are sick.
o Stay home when you are not feeling well.
o Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.

Beware of scams:

• Look out for suspicious emails and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency.
• The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment.
• If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.

As always, the health, safety and well-being of our members, our associates and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

Best Regards,

Your Friends at Expree

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