Coronavirus Update

UPDATE: March 18, 2020

At Expree, the well-being and health of our members, staff, and communities are of the greatest importance. Because of those principles, we have made the tough decision to close our Lobby beginning Saturday, March 21, 2020 until further notice.

Drive-thru operations will still be available at our Main Branch 100 Moore Dr from 7:30 AM to 6:00 PM Monday through Friday and 9:00 AM – 1:00 PM on Saturdays. ATMs will be fully operational and Night Deposits will remain open during this time as well.

In addition to drive-thru operations, we encourage you to use our Internet Banking, Mobile App, Mobile Deposit and MoneyLine services.

We realize the concern and uncertainty you may be feeling surrounding the coronavirus (COVID-19) but please know that we greatly appreciate your membership and will remain available to assist you in any way possible. If you have any questions or concerns, do not hesitate to call us at (833.4.EXPREE)
Best regards for your health and safety. Thank you for choosing Expree Credit Union.

Best Regards,

Your Friends at Expree

UPDATE: March 13, 2020

Gov. Beshear, Attorney General Cameron Warn Kentuckians About Coronavirus Scams
Report Scams to the Attorney General’s Consumer Protection Hotline at 1-888-432-9257
FRANKFORT, Ky. (March 13, 2020) – Gov. Andy Beshear and Attorney General Daniel Cameron issued a scam alert today warning Kentuckians of potential consumer scams related to the novel coronavirus disease (COVID-19).

To profit from consumer health concerns, online scammers may set up fake websites, send emails or texts or post on social media to sell fake products that claim to cure or prevent COVID-19.
Scammers may ask consumers to contact them or provide personal information to receive updates about COVID-19 posing as public health organizations, like the Centers for Disease Control, UNICEF or the World Health Organization.

“Kentuckians should be suspicious of scammers and con artists claiming to have a cure for the newest strain of the virus,” said Gov. Beshear. “Only legitimate medical authorities are working with the Centers for Disease Control and the Food and Drug Administration to create a vaccine for COVID-19. If, and when, a vaccine is approved, Kentuckians should ask their family doctor or government health officials for information on how to obtain a vaccine.”

“We urge every Kentuckian to check the source of any information or claims related to COVID-19,” said Attorney General Cameron. “Be wary of any communication that asks for personal information or donations and report scams to the Kentucky Office of the Attorney General by calling the Consumer Protection Hotline at 1-888-432-9257.”

To avoid identity thieves, con artists and self-proclaimed experts, Kentuckians should:

• Watch out for products that claim to cure coronavirus or guarantee coronavirus prevention.

• Be wary of emails from con artists pretending to be the Centers for Disease Control or other public health organizations. A legitimate medical provider would never ask for sensitive information through email.

• Research organizations that are claiming to raise money for a coronavirus vaccine or to help victims.

• Consult the Kentucky Department for Public Health and the Centers for Disease Control and Prevention for reliable information and updates about the coronavirus. A COVID-19 hotline has also been established for health-related concerns and questions at 1-800-722-5725.

To learn more about potential coronavirus scams, visit the Federal Trade Commission or the Better Business Bureau.

At Expree, the health and safety of our members and employees are top-of-mind amid concerns about the spread of the Coronavirus illness (COVID-19). We know many of you are concerned and uncertain when it comes to this evolving situation, which is why we are doing all we can to make sure our branches remain open and our staff is available to address your concerns. Expree is committed to being responsive to the needs of our members as the situation evolves.

Those members wishing to avoid face-to-face contact can decrease their exposure by using the following services:

Drive Thru at the Main Office on Moore Dr: Check account balances, deposit cash and checks, withdraw cash, purchase cashier’s checks, transfer funds, and more.
Internet Banking and Mobile App: On the go access available 24/7. Check account balances, locate ATMs, transfer money, P2P, bill pay, request a cashier’s checks and more at https://www.mobicint.net/kcu/login
Mobile Deposit: Deposit a check 24/7. Checks are reviewed and credited to your account during business hours Monday-Friday 7:30am-5:00pm.
Money Line: Check account balances, transfer funds, and more 24/7. (833.4.EXPREE)
Night Deposit at the Main Office on Moore Dr: Deposit checks and cash. Deposits are credited to accounts each morning upon opening.
Apply Online: Rest assured that if you need to apply for a loan or sign your documents, you can do so remotely via website and email.
Update Online: Make sure we have your current email address or like us on Facebook for potential updates to our operating schedule.
Use Your Debit Card: Minimalize your exposure to unnecessary germs by using your debit card.

Steps we’re taking:

• We are monitoring updates from the Centers for Disease Control (CDC), the Kentucky Cabinet for Health and Family Services (KY CHFS), the World Health Organization (WHO), and attending Coronavirus in the Workplace webinars to stay abreast of the latest information.
• We have encouraged all staff to take extra precautions with hygiene and to stay at home when they do not feel well.
• We are conducting enhanced cleaning in our facilities as needed.
• We are communicating regularly with our employees to keep them informed and to ensure their safety and that of our members.
• We have temporarily suspended the complimentary service of water and coffee. This service will resume once our current situation improves.
• We are increasing social distancing to reduce and avoid close contact.

Ways to protect yourself:

• For the latest information on the Coronavirus in Kentucky, please visit www.kycovid19.ky.gov.
• Follow these everyday preventive actions to help prevent the spread of respiratory diseases, as outlined by the CDC:
o Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
o Avoid touching your eyes, nose, and mouth with unwashed hands.
o Avoid close contact with people who are sick.
o Stay home when you are not feeling well.
o Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.

Beware of scams:

• Look out for suspicious emails and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency.
• The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment.
• If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.

As always, the health, safety and well-being of our members, our associates and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.

Best Regards,

Your Friends at Expree

Important Notice: Temporary Lobby Closure:

Beginning March 21st, in an effort to maintain social distancing as a precautionary measure for COVID-19, we are temporarily closing our lobby. Our staff is still available to personally assist with loans, new accounts, etc. via phone and email. If you do require in-person attention, please call or email us at 833.4.EXPREE / hello@expree.org. Our drive-thru and ATMs will remain open. We appreciate your patience and understanding. For the latest updates please click here.

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