Where can I find an ATM with no surcharge?
You have access to thousands of ATMs across the United States, all with no surcharge.
How do I setup Internet Banking and the Mobile App?
Learn how to setup your internet banking and mobile app here.
What is a shared branch? Where can I find a shared branch?
With the Expree network, you have access to more than 5,000 shared branches across the country. You can visit a shared branch to make deposits, withdrawals, transfers, and more.
How do I prevent fraud alerts while traveling?
Let us know when and where you plan to travel. We’ll work to make sure your account is not flagged.
- How do I turn my debit card off and on?
- How do I set up and pay my credit card?
- What does internet banking provide?
- How do I read my Expree statement?
- How do I export my financial data into budgeting apps?
- How do I update/change my address in Internet Banking?
Who is eligible to join the credit union?
There are many ways you can qualify to join Expree.
- Live, work or worship in any of the following counties:
- Work or study at any of the following colleges and universities:
- Alice Lloyd College
- Asbury University
- Bellarmine University
- Berea College
- Brescia University
- Campbellsville University
- Centre College
- Cumberland College
- Georgetown College
- Kentucky Christian College
- Kentucky Community and Technical College System (KCTCS)
- Kentucky State University
- Kentucky Wesleyan College
- Lindsey Wilson College
- Midway University
- Pikeville College
- Saint Catherine College
- Spalding University
- Thomas More College
- Transylvania University
- Union College
- Be a public sector employee, including:
- County, local, state and federal government employees
- Military personnel
- Public schools employees
- Have a family member in any of the groups listed above.
What's my routing number?
The routing number for all accounts at Expree is 283978467.
About credit unions
Are credit unions a better deal than banks?
According to the Wall Street Journal, they are. Credit unions are nonprofit organizations, and can often offer better rates than banks. Plus, you enjoy hands-on attention from members of your community.
What is identity theft? And how can I protect myself against it?
Identity theft occurs when someone steals your identity by using personal data about you such as your name, social security number, date of birth and financial information. Thieves then use this information to open charge accounts, order merchandise or borrow money in your name. The money lost due to identity theft went from $442 million in 1995 to $800 million in 2000. As much as $2 billion a year may result from the major financial loss of credit card related identity theft. As consumers, each of us are paying for their loss when we pay our bills.
How do they do it?
- Trash diggers get copies of credit card receipts, credit applications and other information that have been placed in trash containers.
- Mail thieves take letters out of personal mailboxes or steal letters waiting to be picked up by postal carriers.
- Purse snatchers take personal information and use it or sell it to others.
- Thieves get books and catalogs with your name, address and date of birth so they can go on spending sprees
- Internet abusers can get information about any of us.
- Payroll, personnel department and credit bureau employees can access someone’s records and sell personal information about that person to the highest bidder
Who is at risk?
Each of us is a potential victim. It can happen to anyone. So Protect Yourself!
- Do not give out any vital information, such as your birth date and social security number, to solicitors or retailers.
- Do not dispose of any personal identifying documents (prescriptions, receipts, bank deposit slips, pay stubs, expired credit cards, insurance policies, credit card applications) without first destroying the material.
- Shred discarded items, if possible.
- Do not give out any personal information during telephone calls from solicitors.
If you are a victim, you should contact the following:
- The Federal Trade Commission at 1-877-ID-THEFT (1-877-438-4338).
- The law enforcement agency that has jurisdiction where the crime occurred and where you live.
- The U.S. Postal Inspector at your post office if you think your identity may have been compromised as the result of lost or stolen mail or if you think an identity thief has filed a change of address on you.
- Your creditors if any of your credit has been compromised.
- The Social Security Administration at 1-800-269-0271 for social security number misuse.
- The numbers provided for your ATM and debit cards if your card or account number has been compromised.
- The court where any false judgments may have been entered against you so they can be notified you are a victim of identity theft. Victims of identity theft can be wrongfully accused of crimes committed by the thief.
- The United States Secret Service at 1-(502) 582-5171 in Louisville and 1-(859) 233-2453 in Lexington.
- The Division of Financial Integrity Enforcement, Office of the Attorney General, 1024 Capital Center Drive, Frankfort, KY 40601 or by calling (502) 695-5300 or toll free at 1-800-804-7556.
Would you like to verify who is checking your credit?
By contacting the credit bureaus listed below, you can now have control of who receives a credit report on you. By putting a fraud alert on your account, any of the companies listed below that are requested to complete a credit report on your account will automatically contact you to verify the application.
This information reprinted from pamphlet information provided by the Office of the Attorney General Financial Integrity Division.
How can I protect myself against online fraud?
As your credit union, we strive to stay on top of the latest methods used by fraudsters and identity thieves. Stay in the know by following our blog and social media.
- What is the FTC? And how do they fight against fraud?
Do I really need to set up direct deposit?
If you receive social security, VA benefits, or other federal benefits by check, you are required to switch to electronic payments. For more information, visit godirect.org.
- Why did you change the name?
What has changed with the new name?
Only our name has changed.
Have my routing or account numbers changed?
No, your routing and account numbers have not changed. Our routing number remains 283978467.
Do my debit and credit cards still work?
Yes. Your credit and debit cards still work, and your debit card PIN has not changed. When your cards expire, you will receive new cards with the Expree name and logo.
Am I still able to use my checks?
Yes. You can continue using your checks until you run out. When it’s time to re-order, your new checks will include the Expree name and logo.
How have fees, loan rates, and deposit rates been impacted by the name change?
Rates and fees have not been affected. However, these numbers do fluctuate in response to market conditions. As always, we continue to monitor our rates and fees to provide the best value to our members.
If I receive direct deposits or have automatic payments taken from my account, do I need to do anything?
No. Your previously established automatic payments and direct deposits will continue to work normally.
Do internet banking and the mobile app still work?
Yes. Your username and password are unchanged.
Do I need to redownload the app?
No. The Expree app was pushed out automatically to replace the KECU Anywhere app. There is no need to redownload it.
How do current members benefit from this name change?
With our new and more distinctive brand, we can provide greater value by expanding our membership. Growth means more products, more services, and better rates on savings and loans for members.
Who should I contact with additional questions?
Stop by a branch, or call us during normal business hours at 502-564-5597 extensions 837, 838, or 840.